Effective Date: October 13, 2025
At Solaris Cleaning, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services.
1. Our Commitment to Privacy
The data controller of this website is Solaris Cleaning (“we,” “us,” “our”).
You can reach us at [email protected] or by phone at (929) 801-9802.
We value your trust and are committed to protecting your privacy. You can browse most of our website without sharing personal details; however, certain services or inquiries may require personal information. Any data you provide will be processed in accordance with applicable data protection laws to ensure its accuracy, confidentiality, and security.
2. Information We Collect
Solaris Cleaning is the sole owner of the information collected on this website. We do not sell, trade, or share your personal data with third parties, except as outlined in this policy or as required by law.
We may collect, store, and use personal information such as:
- Name, phone number, and email address
- Billing and payment details (including credit card information when applicable)
- Service address and preferences
- Information you voluntarily provide through contact forms, quotes, or feedback submissions
- Technical data such as IP address, browser type, and cookies (for analytics and performance)
3. How We Use Your Information
We use the information we collect to:
- Verify your identity and process service requests
- Manage your account or booking
- Deliver requested cleaning services and updates
- Process payments securely
- Communicate with you about appointments, service updates, or promotions
- Ensure a high standard of service
- Meet legal and regulatory obligations
We may also use aggregated (non-identifiable) data to analyze website performance and improve user experience.
4. Consent
By providing your personal information, you consent to Solaris Cleaning collecting, using, and storing it as described in this policy. You may withdraw your consent at any time by contacting us at [email protected], subject to legal or contractual restrictions.
5. Disclosure of Information
We only share your personal data when necessary, such as:
- To comply with legal obligations
- To prevent fraud or address security concerns
- With service providers who assist us in operations (e.g., payment processors or hosting providers) under strict confidentiality agreements
- In emergencies threatening life, health, or personal safety
We never sell or rent your personal information to third parties for marketing purposes.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the information is no longer needed, it will be securely deleted or anonymized.
7. Accuracy and Updates
We make every effort to ensure your personal information is accurate and up to date.
If you wish to review, correct, or update your information, please email [email protected] and we’ll respond promptly.
8. Security of Your Information
We take reasonable administrative, technical, and physical measures to safeguard your information against loss, misuse, unauthorized access, or alteration.
You are responsible for maintaining the confidentiality of your account details and passwords. Solaris Cleaning will never ask for your password by email or phone.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or deletion of your data
- Withdraw consent for processing (where applicable)
- Lodge a complaint with a data protection authority if you believe your rights are being violated
Please contact us at [email protected] to exercise any of these rights.
10. Cookies
We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.
You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly without them.
11. Policy Updates
Solaris Cleaning may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
Any updates will be posted on this page with a revised effective date. Continued use of our website after updates means you accept the revised policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:
Solaris Cleaning
📧 [email protected]
📞 (929) 801-9802